1.1. Scope of application, contracting parties and terminology.
These terms and conditions apply to contracts (the accommodation contracts) between WeHost Oy (hereinafter WeHost) and the Customer using accommodation services.
The Customer and WeHost apply these terms and the rules of the accommodation unit to the reservation and provision of the service. In addition to these terms, Finnish law applies.
Contracting parties or parties refers to the Customer and WeHost.
The Customer refers to the Customer personally or a natural person representing the Customer.
The accommodation unit refers to the apartment, it’s furniture, other property in the apartment and the real estate relating to the apartment, which are the subjects of the contract.
1.2. Customer’s liability
Regardless of who uses the accommodation services, the Customer is liable for the fulfillment of all contractual obligations. If the Customer is not the person using the accommodation service, the Customer is required to make sure that the guest using the service is informed of all the rules, regulations and obligations governing the use of the accommodation unit.
The person who signs the accommodation contract or reserves the accommodation service is liable for the contractual obligations. The Customer is required to provide his or her personal and contact information to WeHost upon request.
1.3. Contract period
A reservation made by the Customer is binding on both parties after both parties have confirmed it in writing. The confirmation is counted as written including reservations made via email.
The accommodation contract is made for a fixed period.
2.1. Accommodation price
After a binding contract has been made, the Customer is obliged to pay the fees specified in the accommodation contract no later than on the due date.
WeHost is entitled to charge the Customer for any costs resulting from non-compliance with contractual obligations.
2.2. Late payment
WeHost is entitled to charge a handling fee of 5,00€ for payment requests.
The penalty interest is determined by the Interest Act of Finland.
Fine for lost key is 70€ per key.
Fine for smoking inside the apartment is 400,00€
If the fire alarm goes off for no applicable reason, the fine is 900,00€.
Housekeeper waiting time fine is 10,50€ per 30 min.
2.5. Cancellation fee
If the Customer cancels the accommodation contract within 2 weeks of the agreed start time for the accommodation, he or she is obliged to pay WeHost a cancellation fee of 50% of the amount specified in the accommodation agreement.
If the Customer cancels the accommodation contract within 48 hours of the agreed start time for the accommodation, he or she is obliged to reimburse WeHost the full amount specified in the accommodation agreement.
3.1. Guest information
The Customer is required to provide the correct personal information and contact information of the guest staying in the accommodation unit prior to arrival. Upon request, the guest must prove his or her identity with an official ID.
If the Customer refuses to provide the requested information, WeHost has the right to not hand over the keys to the accommodation unit or the right to cancel the contract. The Customer is still obliged to fulfill his or her contractual obligations.
If the Customer provides incorrect information of the guest, he or she is obligated to compensate all immediate expenses due to incorrect information.
3.2. General rules of accommodation units
The accommodation unit may be used for ordinary living and overnight accommodation. The accommodation unit or part of it is not allowed to be handed over for use by others, unless this is agreed in writing with WeHost in advance.
The guest is required to treat the unit and all property included in it with care, and to use the accommodation unit and property included in it for their customary purposes.
Parties are not allowed in the accommodation unit.
Causing a disturbance in the accommodation unit or to anyone living in the vicinity is forbidden. While staying at the accommodation unit, guests are required to follow the house rules, rules of the real property, rules and regulations issued by the authorities, and to abide by the legislation in force. The house rules of each accommodation unit can be found on the Customer Portal, the link of which is sent to the Customer by email at the time of booking.
Smoking, use of strong fragrances that may inconvenience the next occupant, use of intoxicants, pets and any criminal activity is forbidden in the accommodation unit. WeHost has the right to charge the Customer of any cleaning or other costs caused by these kind of actions or reasons.
Copying or making new keys is strictly forbidden.
Silence is required in the accommodation unit after 10 PM until 7 AM. No extra persons should be let in the accommodation unit after 9 PM.
Guests are also required to ensure that:
The accommodation unit is clean and tidy.
Any waste is taken care of properly and placed in the waste bins provided.
Lights, electrical appliances and water taps are turned off before going out or going to bed.
Doors are locked and windows are closed before going out.
Keys or door codes are not handed over to third parties or misplaced.
Guests are not permitted to make any repairs or alterations to the apartment without the consent of the owner and notifying WeHost.
Failure to comply with these rules shall be deemed a breach of the accommodation contract, and the guest may be immediately removed from the unit. In such a case, the guest will not be entitled to demand a refund, compensation or discount on the contract price; instead, he or she will be liable to pay the remaining contractual payments and costs caused by any damages.
3.3. Personal belongings
WeHost is not responsible for any belongings left in the accommodation unit.
3.4. WeHost’s right of access to the accommodation unit
The guest is obliged to let WeHost’s representative in to check the condition of the accommodation unit and to supervise any care and maintenance work. If necessary, the WeHost representative or owner of the apartment must also be allowed access to the accommodation unit also for other activities without the guest’s express consent.
WeHost must notify the Customer of the visit within a reasonable amount of time. If the Customer or guest has requested WeHost to provide additional services to the apartment that require a visit to the accommodation unit, it may not be possible to notify the guest in advance of the time of such a visit.
4. CUSTOMER’S LIABILITIES
4.1. Liability for damage, harm and disturbance
The Customer is liable to compensate WeHost in full for any damage caused by the Customer, the guest or a person staying in or visiting the accommodation unit with their permission.
Damages must be compensated whether such damage, harm or disturbance is caused intentionally, through negligence or lack of due care and attention to the accommodation unit.
The Customer is also liable to compensate any damaged or misplaced property and additional or unusual cleaning in the accommodation unit.
The Customer is required to inform WeHost immediately of any damage occurring within the accommodation unit. Failure to notify will result in liability for the damage in question.
4.2. Normal consumption
The Customer has the right to use water, electricity, heating, Internet or other similar utilities within normal consumption. Consumption deemed normal is not materially different from standard household consumption.
If the consumption goes well beyond normal use or the above-mentioned services are used for the wrong purpose, the Customer is obliged to compensate the costs over normal consumption.
5. WEHOST’S LIABILITIES
5.1. Service provision and additional services
WeHost has a duty to ensure the availability of the reserved accommodation unit in accordance with the accommodation agreement. WeHost will deliver the agreed accessories and additional services to the accommodation unit before the start of the accommodation agreement. Even if the Customer does not use the requested accessories or additional services, he or she is obliged to pay for the services requested.
5.2. Provision of alternative accommodation
If, for some exceptional reason, WeHost is unable to provide a reserved accommodation unit, it is obliged within it’s possibilities to offer another similar accommodation unit to the Customer without any additional costs. If the Customer does not accept the alternative accommodation, WeHost will reimburse the Customer for the full price stated in the accommodation agreement.
5.3. Notices of defect and remedies
All notices or complaints regarding the deficiencies of the accommodation unit must be made in writing and no later than 24 hours prior to the start of the accommodation contract. WeHost is responsible for repairing the defect or fault within a reasonable amount of time from the expressed notification.
If the remedy of defect or fault is delayed by WeHost, the Customer is entitled to reasonable compensation, but not more than 20% of the price of the accommodation contract. When settling reasonable compensation, the quality and magnitude of the defect or fault and the harm and damage caused by the delay are taken into account.
5.4. Liability of damage and limitation of liability
If the Customer’s access to the accommodation unit is delayed due to an error by WeHost, or the standard of accommodation has materially deteriorated and the error has not been remedied within the specified time, the Customer is entitled to reasonable compensation. When settling reasonable compensation, the quality and magnitude of the fault and the harm and damage caused by the delay are taken into account.
However, WeHost is not responsible for any indirect damage or loss.
The Customer is not entitled to compensation if WeHost is able to prove that the error or delay was caused by force majeure (section 5.5).
5.5. Force majeure
The following are considered force majeure: water damage, fire, strike, natural disasters, interruption of energy supply, power outage, water and sewage problems, heating problems, internet connection interruption and corrections, as well as other similar maintenance work performed by a third party, as well as binding orders or commissions made by authorities or private operators relating to the real estate, which are not the result of direct operations by WeHost.
6. CANCELLATION OF THE ACCOMMODATION CONTRACT
6.1. WeHost’s right to cancel the contract
WeHost has the right to cancel the accommodation contract immediately in the following situations:
The Customer does not pay the contract fee.
The Customer or a third party who has agreed to pay the contract, has been declared bankrupt or is clearly insolvent, or whose ability to pay is substantially reduced.
Access to the accommodation unit has been assigned to a third party without WeHost's consent.
Intentional damage to the accommodation unit or movable property or damage to the accommodation unit or movable property caused by obvious negligence.
Non-compliance with the rules and regulations of WeHost, accommodation unit and the real estate relating the apartment.
Criminal activities in the accommodation unit or using the accommodation unit for criminal purposes.
Use of the accommodation unit for purposes materially different from ordinary living and overnight stay, or continuously allowing outsiders not named as guests to enter the accommodation unit.
6.2. Customer’s right to cancel the contract
The Customer is entitled to cancel the contract if WeHost materially violates these contractual obligations.
The cancellation of the contract will be made in writing and the parties will agree on the terms of the termination.
7. PARTIAL INVALIDITY OR NULLITY OF THE CONTRACT
If, due to legislative changes, regulations imposed by the authorities, or other similar reasons part of the contract is or becomes partly invalid or null, the other parts of the contract shall continue to be in effect.
8. APPLICABLE LAW AND DISPUTE RESOLUTION
Any disputes between the contracting parties are primarily resolved by negotiation.
These terms and conditions shall be governed by the laws of Finland.
Regardless of the nationality and legal position of the parties in the process, all disputes shall be resolved in the District Court of Helsinki.